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ROI & value

Whether AI is paying off in revenue, cost and profit, and what separates the companies that see returns.

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Only 5% of companies are getting substantial value from AIPercent of companies by AI maturity group, 2025 (stagnating + emerging = the 60% 'laggards')
5%
  • Stagnating14%
  • Emerging46%
  • Scaling35%
  • Future-built5%
Source: BCG, The Widening AI Value Gap: Build for the Future 2025, 2025, p. 4 (Exhibit 1).

Reports on roi & value

KPMG · Sep 2026Global AI Pulse Q3 2026: AI at scale: Accountability, resilience and economics
34% report significant employee adoption of AI agents, up from 25% in Q1 2026.Executive survey
McKinsey · Aug 2026The state of AI in 2026: On the road to ROI
80% say AI improved their individual productivity, yet only about 6% are AI high performers, flat since 2025.Mixed survey
CBIZ · Aug 2026Mid-Market Pulse No. 3, 2026: AI Adoption Surges as Healthcare Costs Rise
63% of organizations are actively exploring, piloting or implementing AI.Executive survey
IBM · Jul 2026Cost of a Data Breach Report 2026
Breach costs hit a record $4.99M; AI-enabled attacks rose 56% and heavy use of security AI saved $1.93M per breach.Field study
Accenture · Jul 2026Pulse of Change (July 2026)
82% of C-suite leaders are increasing AI investment; 49% of companies are piloting or deploying AI agents.Mixed survey
DX · Jul 2026State of AI Impact in Engineering: Q2 2026 Report
AI now writes 52.7% of code and AI spend rose ~28x in tech, but time on new features stayed flat and change confidence fell 6.1%.Usage data
Domino · Jul 2026The Fifth Annual Domino Enterprise AI Report
ROI lagging spend held at 57% for a second year, and 41% run agentic AI without governance in place.Executive survey
RSM · Jul 2026RSM Middle Market AI Survey 2026: U.S. and Canada
86% have partially or fully integrated AI into operations, and 97% say they are satisfied with the business value AI delivers.Executive survey
Glean · Jun 2026Work AI Index 2026: Botsitting, Botshitting & the Hidden Human Labor of AI at Work
Workers report 11 hours a week saved but 6.4 hours spent supervising and fixing AI; only 13% see significant organizational gains.Worker survey
Deltek · May 202647th Annual Deltek Clarity Architecture & Engineering Industry Study
AI adoption among A&E firms rose from 53% to 70% year over year; generative AI use rose from 64% to 78%.Benchmark
Grant Thornton · Apr 20262026 AI Impact Survey Report: The AI Proof Gap
Organizations with fully integrated AI report revenue growth far more often than those still piloting: 58% vs 15%.Executive survey
Atlanta Fed · Mar 2026How Might AI Change the Workplace? Evidence from Corporate Executives (Policy Hub: Macroblog)
More than 80% of firms expect to invest in AI in 2026; about 30% of large firms expect to spend over $1 million.Executive survey
SPI Research · Feb 20262026 Professional Services Maturity Benchmark
Billable utilization fell to 66.4% in 2025, the lowest in the benchmark's history and below SPI's 70–75% targets.Benchmark
Thomson Reuters · Feb 20262026 AI in Professional Services Report
Organizational GenAI use nearly doubled to 40%, up from 22% the prior year.Mixed survey
Deloitte · Jan 2026The State of AI in the Enterprise 2026: The untapped edge
34% are using AI to deeply transform the business; 30% are redesigning key processes; 37% use AI at a surface level.Executive survey
PwC · Jan 202629th Annual Global CEO Survey: Leading through uncertainty in the age of AI
Only 12% of CEOs report AI delivered both revenue gains and cost reductions.Executive survey
McKinsey · Nov 2025The state of AI in 2025: Agents, innovation, and transformation
Nearly two-thirds say their organizations have not yet begun scaling AI across the enterprise.Mixed survey
Clio · Oct 20252025 Legal Trends Report
Firms with wide AI adoption are nearly three times more likely to report revenue growth than firms that have not adopted AI.Usage data
BCG · Sep 2025The Widening AI Value Gap: Build for the Future 2025
Only 5% of companies are 'future-built,' achieving AI value at scale; 35% are scaling with some returns.Executive survey
Faros AI · Jul 2025The AI Productivity Paradox Report 2025
High-AI teams merged 98% more pull requests, but review time rose 91% and company-level delivery metrics did not improve.Usage data
MIT NANDA · Jul 2025The GenAI Divide: State of AI in Business 2025
Just 5% of integrated AI pilots are extracting millions in value; most show no measurable P&L impact.Interviews + survey
Accenture · May 2025The front-runners' guide to scaling AI: Lessons from industry leaders
Only 8% of the 2,000 companies surveyed are 'front-runners' scaling AI enterprise-wide; 15% are 'reinvention-ready'.Playbook

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11 reportsWhy the adoption numbers disagreeAI adoption is 18% or 90% depending on who you ask. Read these in order to see why.12 reportsAI in professional servicesUtilization, pricing and adoption across consulting, agencies, accounting, law and engineering.

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