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How far companies have moved from AI assistants to AI agents that act on their own.
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Most organizations report no AI agent use in each business function
Percent of respondents reporting no AI agent use at all, by function, 2025 (McKinsey survey data)
Manufacturing
91%
Supply chain/inventory management
88%
Strategy and corporate finance
85%
Human resources
82%
Software engineering
77%
Service operations
71%
IT
69%
Knowledge management
66%
Source:
Stanford HAI, The 2026 AI Index Report, 2026
, p. 198, Figure 4.3.8.
Reports on agents
All
2026
2025
2024
Bain · Sep 2026
Technology Report 2026
Leaders expect a 95% developer productivity uplift in 1–2 years; current gains are 20–27%. Bain says AI moves bottlenecks into review and coordination.
Executive survey
KPMG · Sep 2026
Global AI Pulse Q3 2026: AI at scale: Accountability, resilience and economics
34% report significant employee adoption of AI agents, up from 25% in Q1 2026.
Executive survey
EY · Sep 2026
EY AI Risk and Governance Survey 2026
98% of large US public companies have AI governance policies, but 47% have skipped the process for urgent deployments and 36% reported a materially harmful AI incident.
Executive survey
McKinsey · Aug 2026
The state of AI in 2026: On the road to ROI
80% say AI improved their individual productivity, yet only about 6% are AI high performers, flat since 2025.
Mixed survey
OpenAI · Aug 2026
Enterprise Signals: What Frontier Firms Are Doing Differently
OpenAI usage data shows agent use overtaking chat in enterprises, and the heaviest-using firms pulling further ahead of typical ones.
Usage data
Domino · Jul 2026
The Fifth Annual Domino Enterprise AI Report
ROI lagging spend held at 57% for a second year, and 41% run agentic AI without governance in place.
Executive survey
Microsoft · May 2026
2026 Work Trend Index: Agents, human agency, and the opportunity for every organization
Only 19% of AI users work where individual capability and organizational readiness reinforce each other (Microsoft's 'Frontier' zone).
Worker survey
Deloitte · Jan 2026
The State of AI in the Enterprise 2026: The untapped edge
34% are using AI to deeply transform the business; 30% are redesigning key processes; 37% use AI at a surface level.
Executive survey
Kantata · Jan 2026
State of the Professional Services Industry Report (AI agents survey)
89% agree future revenue growth will depend more on scaling AI than scaling headcount.
Executive survey
McKinsey · Nov 2025
The state of AI in 2025: Agents, innovation, and transformation
Nearly two-thirds say their organizations have not yet begun scaling AI across the enterprise.
Mixed survey
CAIS · Oct 2025
Remote Labor Index: Measuring AI Automation of Remote Work
On 240 paid freelance projects worth over $140,000, the best agent tested produced client-acceptable work 2.5% of the time.
Benchmark
OpenAI · Sep 2025
GDPval: Evaluating AI Model Performance on Real-World Economically Valuable Tasks
Experts compared AI and human deliverables on real tasks from 44 occupations; the best model matched or beat the expert on 47.6%.
Benchmark
Bain · Sep 2025
Technology Report 2025
Two out of three software firms have rolled out generative AI tools, but developer adoption remains low.
Analysis
OpenAI · Apr 2025
A practical guide to building agents
Suggests agents where rules-based automation struggles: complex judgment calls, hard-to-maintain rule sets, or heavy unstructured data.
Playbook
Anthropic · Dec 2024
Building effective agents
Distinguishes workflows (predefined code paths) from agents (models directing their own process and tool use).
Playbook
Collections on this topic
14 reports
Evergreen playbooks
Guides and frameworks without survey data behind them. Useful when you are ready to act.
17 reports
Beyond usage: what AI actually does
Experiments, payroll data and spending records that measure outcomes, not whether people say they use AI.
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